Thursday, May 26, 2011

How SugarSync Sinks Ya! or Boy, Was I Wrong About Them!

This is a story about reading the fine print! I am totally disappointed and will not recommend SugarSync to any of my readers. At first, I was thrilled with what they offered but I came to learn that they have some serious issues. It started with a huge memory drain on my computer that totally impacted it's performance. Sure enough, once removing SugarSync after searching and finding that others had the same problem and discovered it to be SugarSync, my computer's performance improved tremendously.
So, of course, I cancelled their service. After cancelling, I was charged for the following month! Now, remember I said AFTER cancelling. When I assumed it was an oversight and wrote them, they explained they have a NO REFUND policy. So, let me get this: I cancel SugarSync. You don't update your computer promptly so you allow me to get charged again and then you tell me no refund policy means you can't correct it? Ridiculous!
I asked for the policy and sure enough...No Refund.
So, I'm afraid based on this and the memory drain on the computer, I'd have to retract my support of SugarSync and suggest you all try or some other service.
I hope to hear from the SugarSync people with a message that my money will be refunded and, of course, I'll report if I do. They should get credit if they correct the situation. But, let's just say I"m not holding my breath!
And, my first reversed recommendation is now official!

5/26/2011 - 7:13 p.m.: Since posting this blog, I am happy to say that I have heard from Amanda at SugarSync who did offer a very sincere apology for this situation and explained that the monthly fee should have been refunded as they have a 2-day grace period when cancellation and billing are are within that time frame. I believed and appreciated the apology and the fact that they responded so quickly. It didn't actually say I was going to receive the refund and I hope to hear that this is the next thing I hear from them and, of course, I will report that if/when it happens.

5/27/2011 - I've now received official word from Amanda that I'm getting a refund from SugarSync and it has been processed. Thank you, Amanda! I am glad to be able to post that this was taken care of!
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